<> Trend Micro, Inc. April 21, 2014 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Trend Micro(TM) OfficeScan(TM) 10.6 Service Pack 3 Patch 1 Hot Fix - Server Build 5511 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This hot fix was developed as a workaround or solution to a customer-reported problem. As such, this hot fix has received limited testing and has not been certified as an official product update. Consequently, THIS HOT FIX IS PROVIDED "AS IS". TREND MICRO MAKES NO WARRANTY OR PROMISE ABOUT THE OPERATION OR PERFORMANCE OF THIS HOT FIX NOR DOES IT WARRANT THAT THIS HOT FIX IS ERROR FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. Contents =================================================================== 1. Hot Fix Release Information 1.1 Issues 1.2 Enhancements 1.3 Files Included in this Release 2. Documentation Set 3. System Requirements 4. Installation/Uninstallation 4.1 Installation 4.2 Uninstallation 5. Post-installation Configuration 6. Known Issues 7. Release History 8. Contact Information 9. About Trend Micro 10. License Agreement =================================================================== 1. Hot Fix Release Information ====================================================================== 1.1 Issues =================================================================== This hot fix resolves the following issue: Issue: When an OfficeScan 10.6 Service Pack 3 server does not have enough available disk space, the Smart Scan server may not be able to import the full pattern to the database after successfully downloading the pattern. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Solution: This hot fix enhances the pattern update mechanism to make sure that the Smart Scan server can successfully import full patterns to the database after downloading the patterns. 1.2 Enhancements =================================================================== There are no enhancements for this hot fix release. 1.3 Files Included in this Release =================================================================== A. Files for Current Issue ------------------------------------------------------------------- Filename Build Number ------------------------------------------------------------------- PATCHW32.DLL 12.2.0.0 B. Files for Previous Issues ------------------------------------------------------------------- Not applicable. 2. Documentation Set ====================================================================== In addition to this readme.txt, the documentation set for this product includes the following: o Readme.txt - basic installation, known issues, release history and contact information o Electronic versions of the printed manuals are available at: http://www.trendmicro.com/download 3. System Requirements ====================================================================== Trend Micro recommends installing OfficeScan 10.6 Service Pack 3 before installing this hot fix. 4. Installation/Uninstallation ====================================================================== 4.1 Installation =================================================================== To install this hot fix: 1. Copy the hot fix executable file to a temporary folder, for example, "C:\temp". 2. Double-click the file. The modules are automatically copied to the correct destination. This hot fix installation package automatically rolls back the OfficeScan server to its previous configuration if there are problems during installation. If you encounter problems after installation, do a manual rollback. 4.2 Uninstallation =================================================================== To manually roll back to its previous configuration: 1. Locate the backup folder that the hot fix package created in the "\PCCSRV\Backup\Hotfix_B5511" directory. 2. Copy the backup modules to the original folders. 5. Post-installation Configuration ====================================================================== No post-installation steps are required. Note: Trend Micro recommends that you update your scan engine and virus pattern files immediately after installing this hot fix. 6. Known Issues ====================================================================== There are no known issues for this hot fix release. 7. Release History ====================================================================== Visit the following web site for more information about updates to this product: http://www.trendmicro.com/download 8. Contact Information ====================================================================== A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees. You can contact Trend Micro via fax, phone, and email, or visit us at: http://www.trendmicro.com Evaluation copies of Trend Micro products can be downloaded from our web site. Global Mailing Address/Telephone numbers ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to: http://www.trendmicro.com/en/about/overview.htm The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen. Note: This information is subject to change without notice. 9. About Trend Micro ====================================================================== Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro Smart Protection Network(TM) infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com. Copyright 2014, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo, Smart Protection Network, and OfficeScan are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other marks are the trademarks or registered trademarks of their respective companies. 10. License Agreement ====================================================================== Information about your license agreement with Trend Micro can be viewed at: http://us.trendmicro.com/us/about/company/user_license_agreements/ Third-party licensing agreements can be viewed: - By selecting the "About" option in the application user interface - By referring to the "Legal" page of the Getting Started Guide or Administrator's Guide